Last updated: 04 September 2026. Please review and adjust to match your business and each vendor’s policy.
Overview
ShopC is a marketplace of independent local vendors. Return and refund eligibility can vary by product and vendor, and the specific policy for an item is shown on its product page where applicable.
Eligibility
- Return requests must be raised within the eligible window stated for the product (commonly 24–48 hours for perishable items and up to 7 days for eligible non-perishables).
- Items must be unused, in original condition and packaging, with proof of purchase.
- Certain items (perishables, personal-care, custom or clearance items) may be non-returnable.
How to request a return
Raise a return or refund request from My Orders in your account, or email support@visagan.shop with your order ID.
Refunds
Once a return is approved and (where applicable) the item is collected, refunds are processed to your original payment method. Any ShopC Coins earned on a returned order are reversed. Refund timelines depend on your bank/payment provider.
Damaged or wrong items
If you receive a damaged, defective or incorrect item, contact us within 24 hours with photos and we will arrange a replacement or refund.